Orders are processed within 1-2 business days after they are placed. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates and Delivery Times:

We offer several shipping options at checkout. Estimated delivery times vary based on your location:

 

Shipping rates are calculated at checkout, and orders over $99.00 qualify for free standard shipping.

 

Once your order is shipped, you will receive an email with tracking information so you can follow its progress.

 

Please ensure that all shipping details are correct at checkout. We are not responsible for lost or undelivered packages due to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

 

Currently, we only ship within the United States. For future updates on international shipping, please join our newsletter or follow us on social media.

 

We stand behind the quality of our products and want you to feel confident in your purchase to ensure a smooth experience. If you are unsatisfied for any reason, please review our return policy :

 

Products must be unopened, unused, and in their original packaging to qualify for a return. Returns must be initiated within 30 days of receiving your order.

 

• ACCESSORIES (such as Microfiber Hair Towels, Wet and Dry hair brushes and Soft Silicone Scalp Massagers) are eligible for return if they are in their original, unopened packaging. Returns must be initiated within 30 days of receiving your order.

• HAIR CARE PRODUCTS (such as shampoos, conditioners, and any products containing liquid) are not eligible for return for hygiene and safety reasons.

 

To initiate a return, please contact our Customer Service team at 332 283 8612, Provide your order number and reason for the return, and we’ll guide you through the process.

 

Once we receive and inspect your returned items, we’ll notify you and issue a refund to your original payment method within 7-10 business days. Shipping costs are non-refundable, and any return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.

 

If you received a defective or incorrect item, we’d be happy to replace it at no additional cost. Please contact us within 7 days of receiving your order.

 

Gift cards, promotional items, and items marked as “final sale” cannot be returned or exchanged.

 

For any questions or concerns regarding our shipping or return policies, please reach out to our Customer Service team at 332 283 8612. We’re here to help!